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LGBTQ+ Client Toolkit

A Professional Toolkit for Working With LGBTQ+ Clients

Being successful in animal training, sheltering, and behavior work requires much more than great training skills. Understanding the humans you work with as clients and colleagues is a vital part of setting yourself, the people around you, and your animal learners up to thrive. This toolkit is designed to help you do that.
People in the LGBTQ+ community have been, and still are, subject to systemic and individual marginalization, trauma, and violence. As a result, many people are constantly experiencing fear and hurt throughout their daily lives. As we know, persistent distress is not healthy for human or other-than-human animals! Whether or not you’re part of the LGBTQ+ community, you can make an overt effort to create spaces where shared joy, not anxiety, is the expectation. Being an ethical professional and IAABC member requires you to understand your obligations as a consultant, employer, employee, or colleague.
To prepare this toolkit, we surveyed LGBTQ+ IAABC members. We also undertook research into international and US-based LGBTQ+ rights organizations’ descriptions of best practices and current terminologies.
It is designed to give all IAABC members a better understanding of how to work with LGBTQ+ individuals. Becoming more explicitly inclusive gives you opportunities to connect with new people in deeper ways, which ultimately helps you develop your client base, your personnel, and yourself.

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This toolkit is provided with a Creative Commons BY-NC-ND license. This means that users of the toolkit may share the toolkit under the following conditions:

  • Users must attribute the original creator (International Association of Animal Behavior Consultants)
  • Users cannot change it in any way
  • Users cannot use it commercially
  • Member Testimonials

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    • Here I get support, information and training on current, evidence-based knowledge. A great community of international consultants offers great exchange on each relevant topic to support each other helping animals, their owners or even organizations that take care of animals of different species.

      By Sylvia Czarnecki, Certified Horse Behavior Consultant

    • I am proud and honored to be certified by, a member of, and educator for the IAABC. I consider the organization to be the industry standard for well-rounded, quality, ethical animal behavior information that is disseminated in a supportive, effective, collaborative environment. The IAABC works very hard to produce not only quantity of educational resources, but also quality.

      By Katenna Jones, Certified Dog & Cat Behavior Consultant

    • As a member, I get to network with experts in my field all over the world. This allows me to expand my knowledge in cat behavior as well as shelter behavior. As the feline behavior manager in an open intake shelter, this opportunity to learn from the best has allowed me to ensure the mental health and behavior needs are met for the cats in our care. The IAABC is the "go to" place for people all over the world to find experts in animal behavior. As a certified member my profile is available for the public to view. Since I earned my certification, I've seen my private business almost triple.

      By Lisa Stemcosky, Certified Cat Behavior Consultant

    • IAABC has been an invaluable learning tool for both myself and staff. As a shelter professional, the webinars provide relevant and up to date information to be used in multiple formats. The online convenience allows for continuing education, minus the travel.The mentorship programs are nothing short of amazing, including the pricing . This organization is always looking forward and growing.

      By Amy Schindler, Shelter Behavior Affiliate

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